Data Processing
Validity and last update: October 3, 2026.
1. Responsible party and contact channels
Fertility Dreams S.A.S. is responsible for the processing described in this policy. Address: Calle 110 # 9-25, Bogotá, Colombia. Email: [email protected]. Phone and WhatsApp: +57 318 2666733. Inquiries and complaints regarding personal data are handled through this email.
2. Scope and applicable framework
This policy describes the processing of data provided by visitors, interested parties, and individuals who contact Fertility Dreams, in accordance with Law 1581 of 2012 and its regulations. Clinical care documents, authorizations, and specific contracts complement the conditions of each service. The regulations of other jurisdictions will be applied when they are relevant to the specific processing.
3. Operations and purposes
Data may be collected, recorded, consulted, updated, stored, used, and deleted to respond to requests, provide guidance on our services, coordinate communications and care, manage the corresponding contractual relationship, improve channels, and fulfill legal obligations. Promotional communications require the corresponding authorization. Each additional purpose must be informed before using the data for it.
4. Categories of information
Depending on the channel and request, we may receive names, contact methods, location or communication preferences, technical browsing information, and voluntarily provided data for guidance. Health, fertility, and other intimate information are treated as sensitive, with the special conditions provided for in the law.
5. Authorization and sensitive data
When authorization is required, it must be prior and informed and allow for subsequent consultation. The purpose, rights, and contact details of the responsible party will be informed. For sensitive data, its nature, purpose, and the freedom not to respond or authorize its processing will be explained, and explicit authorization will be obtained when appropriate. General authorization is not presumed by browsing the site or by sending a contact request.
6. Minors and data of other individuals
The site forms are aimed at adults and do not directly request information from minors. Any processing that is necessary regarding a minor must comply with the special conditions of the law, their best interests, and their rights. If you share data about another person, you must be authorized to do so and have their authorization when necessary.
7. Rights of the data subject
- Know, update, and rectify your personal data.
- Request proof of authorization, except for legal exceptions.
- Know how your information has been used.
- Access your data subject to processing free of charge.
- Request deletion or revocation when applicable.
- File complaints with the Superintendence of Industry and Commerce after exhausting the inquiry or complaint process with the responsible party.
Deletion or revocation may not proceed when there is a legal or contractual obligation to retain the information.
8. How to submit an inquiry or complaint
Write to [email protected] indicating your name, the means to receive a response, the facts, and the specific request. If you are acting on behalf of another person, indicate that condition and provide what is necessary to verify it. Only pertinent information will be requested to verify legitimacy and address the case.
Inquiries are addressed within a maximum of ten business days from receipt. If not possible, the reasons and response date will be communicated, not exceeding five additional business days. Complaints are addressed within a maximum of fifteen business days from the day after receipt, with a motivated extension of up to eight additional business days.
If the complaint is incomplete, it will be required to be corrected within five days following its receipt. If two months pass from the request without receiving what was requested, it will be understood as withdrawn. If the person receiving the complaint is not competent, it will be forwarded to the appropriate party within two business days and the applicant will be informed. During the process, the situation will be recorded in accordance with the law.
9. Providers and data circulation
Providers involved in forms, messaging, CRM, analytics, hosting, or support must limit their processing to the authorized purposes and the corresponding legal and contractual conditions. Supply to authorities or other recipients must have authorization or legal basis. International transmissions and transfers will be subject to their specific requirements; authorization for any recipient or purpose is not presumed.
10. Security and confidentiality
Processing must be carried out with technical, administrative, and human measures appropriate to the nature of the data, limited access to those who need it, and a duty of confidentiality. In the event of incidents compromising personal information, appropriate measures and communications will be adopted in accordance with applicable regulations.
11. Retention
Data and databases will be maintained as long as necessary for the informed purposes and applicable legal or contractual duties. There is no single timeframe for all categories. When they should not be retained, they will be deleted or anonymized in accordance with the processing conditions.
12. Changes and validity
This policy is effective from October 3, 2026. Substantial changes will be communicated before implementation. If a new purpose requires authorization, it will be requested in accordance with the law. You can consult the current version and request information about your data through [email protected].
